INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY(ITIL)

Information Technology Infrastructure Library or ITIL® is a set of best practices for IT Service Management (ITSM) that helps individuals and organizations use IT to realize business change, transformation and maximize growth. ITIL® advocates that IT services should be aligned to support the needs of business and its core processes.

Every staff of the IT Department should attend modules appropriate to their functions (especially the Life Cycle Service modules)

Note: Each life cycle service module is 3 ITIL credits ITSM job practice implementation is measured by the ISO20000

ITIL FOUNDATION (2 ITIL credits) => ITIL Service Strategy

ITIL Service Design => ITIL Service Transition

ITIL Service Operation => ITIL Continual Service

Improvement

ITIL Operational Support and Analysis (OSA)

ITIL Planning, Protection and Optimization (PPO)