Information Technology Infrastructure Library or ITIL® is a set of best practices for IT Service Management (ITSM) that helps individuals and organizations use IT to realize business change, transformation and maximize growth. ITIL® advocates that IT services should be aligned to support the needs of business and its core processes.
Every staff of the IT Department should attend modules appropriate to their functions (especially the Life Cycle Service modules)
Note: Each life cycle service module is 3 ITIL credits ITSM job practice implementation is measured by the ISO20000
ITIL FOUNDATION (2 ITIL credits) => ITIL Service Strategy
ITIL Service Design => ITIL Service Transition
ITIL Service Operation => ITIL Continual Service
ITIL Operational Support and Analysis (OSA)
ITIL Planning, Protection and Optimization (PPO)